Are you storing my credit card information?
No, our payment gateway system passes the credit card information directly through to the credit card processor. This protects all of us.
I need to add something to an order I just sent.
If you need to add something to your order, send us a quick email email@example.com and we'll contact you via phone to add it to your order. At that time we'll need to take your credit card info directly over the phone. Please do not email us any credit card information.
How can i figure out the shipping costs before placing my order?
The best way to calculate shipping costs is to build an order in your shopping cart and start the checkout process. You will be able to see shipping costs before you have to provide payment information.
How will I know when my order has shipped? Will I get a tracking number?
If your email address is on file, you should get a shipping notice and tracking number emailed to you automatically once your order has shipped. If your order is going to a dealer you and the dealer will receive an email with the shipping notice and tracking number.
If I am unhappy with my purchase, what can I do?
We make every effort to fulfill your order correctly, completely, and with the utmost care and concern. However, we do realize that sometimes returns are unavoidable. You can submit your Return Requests through your account on our website. If you need to return an item please read the following guidelines:All returns must be made within 30 days of the invoice date. Please take the time to inspect your item within 30 days of receiving it. Returns made after 30 days will be refused.No returns for ammunition or NFA items will be approved.Any newly manufactured item should be returned to the manufacturer for exchange. In most cases, the manufacturer carries the warranty on these parts, and needs to be replaced by the factory so as not to void that warranty. When in doubt, please contact the manufacturer first to make arrangements for the return.Returns are handled in the order received. Depending upon the season, the volume of business, or product availability, you may experience a short delay in processing your return.All refunds will be less than a 3% credit card processing fee unless waived due to an error in fulfilling your original order properly.All returns are subject to inspection or testing at our facility. If we deem the product to be satisfactory and as advertised, the total refund could be less than a 15% restocking fee.All accessories originally shipped with the item must be returned with the item (including magazines, etc.) to receive a full refund.
Return shipping charges will not be refunded.Returned items should be sent using Ground service through any carrier. COD packages will be refused. Charges incurred from shipping centers will not be reimbursed.Finally, If you have any questions about a Return and/or Exchange, please email firstname.lastname@example.org